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B2X, a customer care company

  • ByB2X2017-01-04 11:37:05

B2X is a technology company providing customer care services for mobile devices and other consumer electronics to manufacturers, insurance providers, carriers and retailers. B2X helps its clients to deliver the most seamless customer care experience for people using mobile devices 

The company‘s disruptive business model is based on its Smart Service Platform consisting of its SMARTCARE Technology, global presence and a trusted and reliable service partner network across 140 countries. SMARTCARE Technology is the leading platform serving the global customer care ecosystem for electronic devices integrating hundreds of partners and thousands of data points. The platform allows clients to optimize the entire customer care journey of consumers with their devices through real-time data, ensuring an excellent and consistent customer care experience. 

SMARTCARE Technology is a best-in-class enterprise architecture with a mix of self-developed and best-in-class components that is designed for purpose. The platform is scalable by design and can scale for millions of users. The entire platform is proven, modern, scalable and secure.

With B2X people stay online and return to their digital life fast.


Our Mission

We minimize people’s disruption from their digital lives and keep them always online.

People enjoy their digital life and want to stay always connected. When things go wrong with their mobile devices, they need instant help across all touchpoints – at any time, wherever they are, with immediate solutions.

Our SMARTCARE Technology platform allows our clients to optimize the entire consumer journey with their mobile devices through visibility of real-time data and on device diagnostic capabilities to lead to an excellent and consistent customer care experience.


Key Facts

Headquartered: Munich, Germany

Founded in 2007

Employees 900+

Legal Subsidiaries: Brazil, China, India, Mexico, Poland, UK, Russia, Canada, Singapore and the US

Business Control Center: Warsaw, Poland

Platform Technology Center: Munich, Germany and Mumbai, India

Staff in 35 countries

Global Service Partner Network in 140 countries

Manage more than 7 million service incidents annually on all technical levels

Technical support in more than 30 languages

ISO 9001:2000 and ISO 14001:2005 certified

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