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Shenzhen Airlines introduces robots to improve customer service

Shenzhen Airlines introduces robots to improve customer service Science & Technology World Website


China's Shenzhen Airlines has introduced 16 robots to serve in passenger lounges beginning Dec. 5. The robots, named "Zunpeng Xiaobao," are able to directly interact with passengers.

"Do you have a place to store luggage?" a woman surnamed Liu asked one of the robots in Shenzhen.

"We have fingerprint identification luggage storage cabinets, come with me," the device responded.


Shenzhen Airlines introduces robots to improve customer service Science & Technology World Website


The robots can reportedly talk, dance, tell stories and play music. According to an employee with Shenzhen Airlines, the robot can provide consultations, guidance and entertainment. Shenzhen Airlines hopes to improve the passenger experience with this diversified, intelligent and personalized service.

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